FRANCOM S.p.A., with registered office at 114/A Via Portile, 36022 Cassola, Vicenza, Italy, tax code and VAT number 00812440246 (hereafter the “Controller”), acting as Controller in accordance with article 13 of Legislative Decree 196 of 30.6.2003 (hereafter the “Privacy Code”) and article 13 of EU Regulation 2016/679 (hereafter the “GDPR”), hereby informs you that your personal will be processed using the methods and for the purposes described below.

  1. Processed data
    The Controller processes the identifying personal data (e.g. name, surname, company name, address, telephone number, e-mail address, bank and payment details) hereafter “personal data” or simply “data” submitted by you when you contracted the Controller's services.
  2. Purposes of processing
    Your personal data will be processed:
    1. without your explicit consent (as permitted by article 24 letters a, b, and c of the Privacy Code and article 6 letters b and e of the GDPR), for the following service-related purposes:
      • the stipulation of service contracts with the Controller;
      • the fulfilment of pre-contractual, contractual and fiscal obligations deriving from the Controller’s relationship with you;
      • the fulfilment of obligations established by laws, regulations, European community legislation or orders of the supervisory authority (regarding e.g. money-laundering);
      • the exercise of the Controller’s rights, e.g. defence in a court of law;
    2. only with your specific and explicit consent (as established in articles 23 and 130 of the Privacy Code and article 7 of the GDPR), for the following marketing purposes:
      • sending you, by e-mail, conventional mail, SMS messages and/or telephone, newsletters, commercial communications and/or advertising material regarding the products or services of the Controller, or measuring levels of satisfaction with the quality of the Controller’s services;
      • sending you by e-mail, conventional mail, SMS messages and/or telephone, commercial and/or advertising communications concerning third parties (e.g. business partners, insurance companies and other companies in the Syncro System Group).
    We further inform you that if you are already a customer, we may send you commercial communications regarding products and services similar to those you already use, unless you withhold consent for such actions (article 130 comma 4 of the Privacy Code).
  3. Processing methods
    Your personal data are processed by means of the operations listed in article 4 of the Privacy Code and article 4 point 2 of the GDPR, and in particular by means of the collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction of data. Your personal data are processed using paper and electronic and/or automated systems.
    The Controller processes your personal data only for the time necessary to fulfil the purposes described above and in any case for no more than 10 years from the end of the relationship for service-related purposes and no more than 2 years from the date of collection for marketing purposes.
  4. Access to data
    For the purposes described in article 2.A and 2.B above, access to your personal data may be granted to:
    • employees and contractors of the Controller or of other companies in the Syncro System Group in Italy and abroad, acting as designated and/or internal processors and/or system administrators;
    • other companies or third parties (for example banks, professional service providers, consultants, insurance companies providing insurance services, etc.) to whom the Controller outsources activities and who act as external processors.
  5. Disclosure of data

    Even without your explicit consent (as permitted by article 24 letters a, b and d of the Privacy Code and article 6 letters b and c of the GDPR), the Controller may disclose your personal data for the purposes described in article 2.A above to supervisory bodies (such as IVASS), judicial authorities, insurance companies providing insurance services, and to subjects to whom disclosure is required by law for the fulfilment of the said purposes. Such recipients process your personal data as autonomous controllers.

    Your personal data will not otherwise be disclosed.

  6. Transfer of data

    Your personal data are stored on servers in Cassola (Vicenza), within the European Union. Nevertheless, if necessary, the Controller shall have the right to move the servers, even outside the EU. In such a case, the Controller guarantees that data shall be transferred outside the EU in conformity to the provisions of applicable law and only after the stipulation of the standard contractual clauses dictated by the European Commission.

  7. Nature of submission of data and consequences of withholding data

    The submission of data for the purposes listed in article 2.A is obligatory. If you do not submit the necessary data, we shall be unable to provide the services listed in article 2.A. The submission of data for the purposes listed in article 2.B is optional. You may therefore decide not to submit data or may object to the processing of data already submitted. In such cases, you shall not be able to receive newsletters, commercial communications and advertising material concerning the services provided by the Controller. You shall nevertheless still be entitled to the services listed in article 2.A above.

  8. Rights of the data subject

    As data subject, you enjoy the rights granted by article 7 of the Privacy Code and article 15 of the GDPR, and in particular the following rights:

    1. to obtain confirmation as to whether or not personal data concerning you exist, even if not yet registered, and to be told the categories of data in an intelligible manner;
    2. to be told: a) the source of your personal data; b) the purposes for which and the methods by which your personal data are processed; c) the logic applied in the case of processing by electronic systems; d) the identity of the Controller, processors and designated representatives in accordance with article 5, comma 2 of the Privacy Code and article 13, comma 1 of the GDPR; e) the recipients or categories of recipients to whom your personal data may be disclosed or who may have access to your personal data as designated representatives of the state, processors or processing personnel;
    3. to obtain: a) the updating, rectification or, if relevant, integration of your personal data; b) the erasure or rendering anonymous of your personal data and to object to the processing of your personal data in violation of the law, or to the processing of data no longer necessary for the purposes for which they were initially collected and processed; proof that the operations listed in letters a and b and their content have been requested of all those to whom data have been disclosed or transferred, unless to do so proves impossible or involves a cost disproportionate to the right protected;
    4. to object to, in part or in whole: a) the processing of your personal data for any legitimate reason, even if relevant to the purpose for which they were collected; b) the processing of your personal data for the purposes of sending advertising material, direct sale, market research or commercial communications using automated call systems without an operator, e-mail and/or conventional marketing methods based on telephone and/or postal marketing. Your right established in point b above, to object to processing for purposes of direct marketing using automated systems also applies to processing using conventional methods and does not prejudice in any way your right to oppose processing only in part. As data subject, you may therefore decide to receive only communications sent by conventional methods or only automated communications or neither type of communication.

    Where applicable, you also enjoy the rights established by articles 16-21 of the GDPR (right to rectification, right to erasure, right to restriction of processing, right to data portability, right to object), as well as the right to lodge a complaint with the supervisory authority.

  9. Modalities for the exercise of rights

    You may exercise your rights at any time by sending:

    • registered mail with recorded delivery to FRANCOM S.p.A., 114/A Via Portile, 36022 Cassola (VI);
    •  an e-mail to
  10. Controller, processor and processing personnel

    The Controller is FRANCOM S.p.A., 114/A Via Portile, 36022 Cassola (VI). An up-to-date list of processors and processing personnel is maintained at the registered office of

Extensive information on the use of cookies

Use of cookies

Our website, which will, from here on out, be called the 'Site', uses cookies to make our services simple and efficient for those who view our pages. Our visitors will find minimal amounts of information transferred to your devices (computers, mobile devices) in small text files called 'cookies' stored in the directories udrf by the Web Browser User. Disabling cookies may cause some of our services to function improperly and some pages may not display correctly. There are various types of cookies – some allow more effective navigating of our Site, while others enable certain functions. Analyzing our cookies in detail, allows you to:

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  • avoid having to re-enter the same info over again, such as user name and password
  • analyze the use of services and content provided by the Site to optimize your browsing experience and services provided

Type of cookies utilized by the Site

The following are the various types of cookies used by us according to their intended use:

Technical cookies

This type of cookie is essential for the correct operation of some sections on the Site. They fall into two categories: persistent and session:

  • Persistent – they do not disappear when you close your browser, but remain for a certain predetermined period of time.
  • Session – they are destroyed every time you quit your browser.

These cookies, always sent from our domain, are required for the correct viewing of the Site and in relation to the technical services offered. So they will be continually sent, unless the user changes his or her browser settings (which in turn will affect the display of the pages on the Site).

Analytical cookies

Cookies in this category are used to collect information about the Site. Francom s.p.a. uses the information to carry out anonymous statistical analysis, in order to improve use of the Site and to make content more interesting and relevant to our visitors. This type of cookies collects anonymous data on the activity of visitors and how the Site was reached. Analytical cookies are sent both from the same site or from third-party domains.

Cookie analysis of third-party services

These cookies are used to collect information on the use of the Site by anonymous analysis of activity of users on the Site. For example, pages viewed, time spent on each page, traffic sources of origin, geographic origins, age, gender and interests for the purpose of marketing. These cookies are sent from third-party domains, outside of the Site.

Cookies to integrate products and functions of third-party software

This type of cookie incorporates the functionality developed by third-parties within the pages of the Site, such as icons and preferences expressed in social networks. This is in order to share the contents of the Site, or for the use of services, third-party software (such as the software for producing maps and additional software that offers other services). These cookies are sent from third-party domains and partner sites that offer their functionality on the Site's pages.

Cookies profiling

These are the cookies that are necessary to create user profiles in order to send advertising messages that are in line with the preferences expressed by the user within the pages of our site. The side does not use this type of cookies.

Francom s.p.a. according to the current legislation, is not required to seek consent for technical analytics, as it is needed to provide the services necessary.

For all other types of cookies, the specific consent of the user must be determined by the user, in one of the following ways:

  • By specific configurations of the browser or its programs used to navigate the pages on the site
  • By changing the the settings in the use of third-party services.

Both of these solutions could prevent visitors from viewing certain parts of the Site.

Websites and third-party services

The Site may contain links to other websites that have their own privacy policies, which can vary from the Francom company's policies. Francom is not liable for these sites.

Cookies used on our site

Our site does not use profiling cookies. Below is the list of technical and analytical cookies used by the Site:

  • ASP.NET_Sessionld (session) – used for identifying the user session by the server
  • syncro-system (persistent) – contains the user's preferred language and info about the data on the various contact forms.
  • _ulma (persistent) – length of time of the user's visit – necessary third-party services Google Analytics and Webmaster. Lasts 2 years.
  • __utmb (persistent) - dropout rate (approximate value) user – necessary for third party services Google Analytics. Lasts 30 minutes.
  • __utmc (session) - measures the performance of the site - necessary third-party services Google Analytics and Webmaster.
  • __utmt (persistent) - measures the rate of requests, by limiting the number, the service Google Analytics. Lasts 10 minutes.
  • __utmz (persistent) - source user – necessary for third party service Google Analytics. Lasts 6 months.
  • __atuvc (persistent) - contains the number of shares made for the page in progress - necessary for services AddThis. Lasts two years.
  • __atuvs (persistent) – necessary for services AddThis. Lasts 30 minutes.

The Third Party Cookies, being managed through script and iFrame are not subject to the control of Francom s.p.a, and can change at any time. Below is a list of the third parties who provide web services included on the Site, and may include:

  • Facebook
  • Google
  • AddThis
  • Yahoo!
  • YouTube
  • Wufoo
  • slideshare

How to disable cookies in your browser


Click on the dropdown menu on the browser toolbar next to the url navigation window
Select 'Settings'
Click on 'Show Advanced settings'
In the 'Privacy' section, click on 'Content Settings'
In the 'Cookies' section you can change the following cookie settings:
Allow local data to be set
Keep local data only until you quit your browser
Block third-party cookies and site data
Manage exceptions
Block individual cookies or all cookies
For more information, visit cookies info page

Mozilla Firefox

Run the Mozilla Firefox browser
Click on the drop-down menu on the browser next to the url navigation window
Select 'Options' on the drop-down menu and then 'Options' again
Select the 'Privacy' panel
Select the 'Firefox will' command, and then click 'Use custom settings for history'
Remove the check marks from 'Accept cookies from sites' and click 'OK'
Enabling "Use custom settings" select to accept third party cookies (always, sites visited, or never) and keep them for a specified period
Remove individual cookies stored
For more information visit cookies info page.

Internet Explorer

Run the Internet Explorer Browser
Click 'Tools' and choose 'Internet Options' from the dropdown menu
Click the 'Privacy' tab under Settings and change the sliding button to select cookie settings
Block all cookies
Allow all cookies
Select sites from which to allow cookies: move the cursor in an intermediate position so as not to block or allow all cookies, then click on sites in the Address box to enter a site, and then click to Block or Allow
For more information visit cookies info page.

Safari 6

Run the Safari Browser
Click 'Safari' in the toolbar, select 'Preferences' and click on 'Privacy'
In the Block Cookies section specify:
From third parties and advertisers
To see which sites have stored cookies, click 'Details'
For more information visit cookies info page


Run the Opera browser
Click 'Preferences' and then click 'Advanced', and then 'Cookies'
Select from the following options:
Accept cookies
Accept cookies only from the site I visit (third-party cookies that are sent to and from a domain other than the one you are visiting will be rejected)
Never accept cookies: doesn't allow any cookies to be stored
Delete new cookies when exiting Opera
Ask me before accepting cookies
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Information and how to disable cookies of third party services